FAQ

Lab service

1. How to use the service?

2. Could I order the chip I need?

3. What's the cost of the full service? If my samples are rejected, how much money do I need to pay?

4. Do I submit total RNA or mRNA?

5. How can I re-submit my RNA samples if my pervious samples were rejected?

6. When can I receive my data?

7. Does the facility offer data analysis service?

RNA Quality

1. What kind of RNA quality is acceptable for submission?

2. Can I process the cDNA synthesis and hybridization directly if I detect my RNA quality using a spectrophotometer and Bioanalyzer and it is good for analysis?

3. I can not prepare good quality total RNA (or poly-A RNA). What can I do?

4. How to know if there is genomic DNA contamination in my RNA samples?

5. What should I do if there is serious genomic DNA contaminate in my RNA samples?

Data report and analysis

1. What files are included on the CD?

2. What are the role types listed?

3. What is TGT value and scaling factor in report file?

4. How can I analysis my data?